Legal
Refund Policy
At Sylver Spiritual, all digital products and courses are final sales and non-refundable. Because of the nature of digital goods —immediate, irreversible access and download— we cannot offer refunds once a purchase is completed. By purchasing, you expressly accept this policy.
Last updated: July 2026
What this policy covers
Downloadable digital products
Non-refundable. Once payment is completed, access and download are immediate. Because a digital file cannot be “returned”, all sales are final.
Video courses
Non-refundable. Access to the content is immediate and complete from the moment of purchase. We do not issue refunds for not watching a course, for having watched it in full, or for subjective expectations.
1:1 sessions
Individual sessions are not governed by this policy, but by our separate Cancellation Policy for bookings.
See Cancellation Policy →Why we don’t offer refunds on digital products
A digital product or course is delivered and accessed immediately and irreversibly. Unlike a physical product, it cannot be returned or recovered once downloaded or viewed.
This is standard practice in the digital-products industry and protects the work, time and knowledge Sylvana pours into every creation. Please review the description, included content and details of each product carefully before buying.
Before requesting a refund or starting a chargeback
The vast majority of issues are resolved in minutes. Before taking any action, please:
- Check your spam, promotions or junk folder. Access is emailed automatically right after payment; search for “Sylver Spiritual”.
- Confirm you typed your email correctly at checkout. If you think there was a mistake, write to us and we’ll fix it.
- Trouble downloading, opening the file, or accessing the course? It’s almost always a quick fix. Write to us and we’ll help you personally.
For any problem with your product, contact us FIRST at sylvana@sylverspiritual.com. We’re here to help and will resolve any technical issue before any other measure is considered — so it never has to come to a refund or a chargeback.
Chargebacks
Starting a chargeback with your bank or payment processor for a digital product you have already received and/or accessed, without contacting us first, is considered misuse of our products.
We dispute all unwarranted chargebacks with full evidence: delivery and access logs, download timestamp, IP address, and your express acceptance of this policy at the time of purchase.
An unwarranted chargeback may result in:
- Immediate loss of access to the product or course.
- Suspension of your account and future purchases.
- The case being reported to the payment processor (BOLD / Stripe) with all delivery evidence.
It is always faster, kinder and more effective to write to us: we resolve any real problem without it ever coming to this.
The only exceptions
Outside of the following cases, no refunds are issued:
Duplicate charge
If you were charged twice for the same product due to a processor error, we correct the duplicate charge immediately.
Unresolved technical failure on our side
If there is a technical problem attributable to us that we cannot resolve after you contact us, we will review your case individually and at our sole discretion.
Does not apply
Change of mind, purchases by mistake, not having used the product, having consumed it in full, or unmet subjective expectations.
Need help?
We’re here for you. If you have any problem with your product —access, download, or content— write to us and we’ll resolve it. We usually respond the same day.
By completing a purchase on Sylver Spiritual, you confirm that you have read, understood and accepted this Refund Policy.